7-Day Returns
Return most items within 7 days of delivery
Easy Process
Simple online return request — no hassle
Fast Refunds
Refunds processed within 3 – 5 business days
Return Policy
What can I return?
Most items can be returned within 7 days of delivery if they are unused, undamaged, and in original packaging. Some items like perishables, digital downloads, and personal hygiene products are non-returnable.
What cannot be returned?
Items that cannot be returned include: perishable goods, digital products, intimate/sanitary items, hazardous materials, and items marked as "Final Sale".
What if the item is damaged or wrong?
If you received a damaged or incorrect item, you can return it for free within 24 hours. Contact us immediately with photos of the item.
How to Return an Item
Step 1: Go to My Orders
Visit your order history and find the order containing the item you want to return.
Step 2: Request a return
Click "Return Item" on the order and select a reason for the return.
Step 3: Package the item
Pack the item securely in its original packaging if possible. Include all accessories and documentation.
Step 4: Drop off or arrange pickup
Follow the instructions provided. Some vendors offer free pickup while others require you to drop off at a specified location.
Refund Information
When will I get my refund?
Refunds are processed within 3 – 5 business days after we receive and inspect the returned item.
How will I receive my refund?
Refunds are sent to your original payment method. M-Pesa refunds are typically instant once processed. Card refunds may take 5 – 10 business days to appear.
What if my refund is delayed?
If you have not received your refund after 7 business days, please contact our support team with your order number.
Need help with a return?
We are here to make it easy